Reliable IT Support — Remote First, On-Site When It Matters

Tech problems don’t wait for a convenient time, and most small businesses can’t justify a full-time IT person just to keep things running. Key 2 Tech gives you a single, reliable point of contact for the day-to-day technical issues that come up — handled quickly, mostly without anyone needing to leave their desk.

Who This Is For

• Small businesses without an internal IT department
• Companies that need fast help with everyday tech issues — software, network, hardware
• Businesses onboarding new employees who need devices ready to go on day one
• Organizations tired of calling a different vendor for every different problem

What’s Included

• Remote Troubleshooting & Helpdesk Support – Fast diagnosis and fixes for software issues, error messages, slow systems, and everyday tech headaches
• Software Installation & Configuration – Getting your tools set up correctly the first time
• Network Setup, Maintenance & Troubleshooting – Keeping your connectivity stable and your network running the way it should
• Hardware & Peripheral Support – Printer setup, PC issues, and diagnosing equipment problems, with guidance on repair vs. replacement
• New Employee Tech Onboarding – Device setup and account provisioning so new hires are productive from day one
• Patch & Update Management – Keeping systems current to reduce both downtime and security exposure
• Email & Account Support – Access issues, account setup, and configuration help
• Business Phone Systems – As a RingCentral reseller partner, we can assess your business communication needs and connect you with a modern, reliable VoIP phone system, handling the setup process along the way

How We Deliver Support

Most support is delivered remotely — it’s faster, more cost-effective, and resolves the large majority of issues without anyone needing to leave their desk. Using secure remote access tools, phone, and video support, most problems are fixed in a single session.

For situations that genuinely call for a physical presence — new equipment setup, network wiring, hands-on hardware diagnostics — on-site visits are available for local businesses in the Detroit metro area, or for companies outside the area willing to cover travel. Just describe what’s going on, and we’ll tell you honestly whether it’s something we can resolve remotely or one that needs someone in the room.

How It Works

• Pay-As-You-Go Remote Support – $85/hour, billed in 15-minute increments – ideal for occasional, ad hoc help
• Monthly Remote Support Block – 5 hrs/month for $375, or 10 hrs/month for $700 – ideal for businesses with regular, ongoing needs
• On-Site Visits (Local – Detroit Metro) – $150/hour on-site, plus mileage
• On-Site Visits (Travel Required) – Day rate quoted per engagement, plus reasonable travel expenses (flight, lodging, ground transport) covered by client and scheduled in advance

Why Key 2 Tech

Backed by 25+ years of hands-on IT experience and CompTIA-certified technical expertise. You get problems fixed and systems that work the way they’re supposed to, without unnecessary upsells or runaround.

Ready for IT Support You Can Count On?

313-752-2277 | info@key2tech.com